Privacy Policy

Introduction

MoonAI LLC ("MoonAI," "we," "us," or "our") operates H3Max at https://h3maxai.app. This Privacy Policy explains how MoonAI LLC handles information when you visit the website, create an account, purchase Credits or a subscription, or use AI-assisted content creation features.

Information We Collect

We may collect:

• Account information — such as your name, email address, profile image, authentication provider, and account preferences.
• User content — prompts, reference images or videos, generated outputs, and related instructions that you submit to provide the service.
• Payment and transaction information — purchase amount, currency, plan, payment status, and billing identifiers. Payment card details are processed by our payment provider and are not stored by us.
• Usage and device data — pages viewed, feature interactions, IP address, browser type, device information, approximate location, cookies, and diagnostic logs.
• Support communications — information you include when you contact us or submit a support request.

How We Use Information

We use information to:

• Create and secure accounts and authenticate users.
• Process video generation requests and deliver results.
• Process purchases, subscriptions, credits, cancellations, and refunds.
• Operate, troubleshoot, protect, and improve the service.
• Prevent fraud, abuse, security incidents, and violations of our terms.
• Respond to support requests and send service-related notices.
• Comply with applicable legal obligations.

Service Providers and Data Sharing

We do not sell your personal information. We may share information with service providers that help us operate the Service, including hosting and content delivery, authentication, payment processing, AI processing, file storage, email delivery, analytics, and security services. These providers process information only as needed to provide their services to us.

We may also disclose information when required by law, to protect users or the service, or in connection with a merger, financing, acquisition, or sale of assets.

User Content and AI Processing

Prompts and uploaded files may be sent to the AI provider selected for a generation request. Do not upload confidential information, personal data you are not authorized to use, or content that violates another person's rights. Retention and processing by a provider may also be governed by that provider's terms and privacy practices.

Cookies and Analytics

We use cookies and similar technologies for sign-in, security, preferences, service operation, and analytics. You can control many cookies through your browser settings, although disabling essential cookies may prevent parts of the service from working.

Data Retention and Security

We retain information for as long as reasonably necessary to provide the service, maintain transaction and security records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. You may update available profile information in your account or contact us to submit a request. We may need to verify your identity before completing it.

Children

The Service is not directed to children below the minimum age permitted in their jurisdiction. We do not knowingly collect personal information from anyone who is not legally permitted to use the Service.

International Processing

The Service may be accessed from different regions. Your information may be processed in countries other than the country where you live, subject to appropriate safeguards and applicable law.

Changes to This Policy

We may update this Privacy Policy as the service or legal requirements change. The updated date above shows when the latest version took effect.

Contact Us

For privacy questions or requests, use our contact page or email support@h3maxai.app.

• Service Operator and Data Controller: MoonAI LLC
• Product: H3Max
• Website: https://h3maxai.app
• Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801